:root{
  --color-text:#242631;--color-muted:#747783;--color-surface:#f6f7fb;--color-panel:#fff;--color-border:#e8eaf0;
  --color-accent:var(--accent,#6157df);--font-display:'Apple SD Gothic Neo','Malgun Gothic',sans-serif;
  --font-body:-apple-system,BlinkMacSystemFont,'Apple SD Gothic Neo','Malgun Gothic',sans-serif;
  --shadow-soft:0 8px 28px rgb(42 45 67 / .07);--shadow-float:0 18px 42px rgb(41 43 64 / .14);
  --radius-card:24px;--ease-out:cubic-bezier(.2,.8,.2,1);color:var(--color-text);font-family:var(--font-body);font-synthesis:none;
}
*{box-sizing:border-box}html,body{height:100%;margin:0;background:var(--color-surface)}button,textarea,input{font:inherit}button{border:0;cursor:pointer;-webkit-tap-highlight-color:transparent}button:disabled{cursor:default}a{color:inherit;text-decoration:none}svg{display:block;flex-shrink:0}[hidden]{display:none!important}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid color-mix(in srgb,var(--color-accent) 35%,white);outline-offset:2px}
.widget-shell{position:relative;display:flex;flex-direction:column;height:100dvh;overflow:hidden;background:linear-gradient(180deg,#fbfbfd 0%,#f5f6fa 100%)}.widget-shell::before{position:absolute;z-index:0;top:-98px;right:-84px;width:260px;height:260px;border-radius:50%;background:radial-gradient(circle,var(--accent-soft,#e9e6ff) 0%,transparent 68%);content:'';opacity:.76;pointer-events:none}.widget-header,.home-view,.chat-view,.widget-footer,.notice{position:relative;z-index:1}
.widget-header{display:flex;align-items:center;gap:10px;min-height:99px;padding:20px 18px 16px}.brand{display:flex;flex:1;align-items:center;gap:12px;min-width:0;margin-right:auto;font-size:19px;font-weight:760;letter-spacing:-.7px}.brand-symbol{display:grid;flex:0 0 auto;width:48px;height:48px;overflow:hidden;color:var(--color-accent);border:1px solid color-mix(in srgb,var(--color-accent) 12%,white);border-radius:17px;background:var(--accent-soft,#e9e6ff);box-shadow:0 6px 14px color-mix(in srgb,var(--color-accent) 13%,transparent);place-items:center}.brand-symbol svg{width:26px;height:26px}.brand>span:last-child{min-width:0}#channel-name{display:block;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:inherit}.brand-sub{display:block;overflow:hidden;margin-top:4px;color:#838692;font-size:11px;font-weight:430;letter-spacing:-.15px;text-overflow:ellipsis;white-space:nowrap}.icon-button{display:grid;flex:0 0 auto;width:40px;height:40px;border-radius:14px;background:transparent;color:#7f828c;place-items:center;transition:background .18s var(--ease-out),transform .18s var(--ease-out)}.icon-button:hover{background:#fff;box-shadow:0 3px 12px rgb(36 38 49 / .06)}.icon-button:active{transform:scale(.93)}
.notice{flex-shrink:0;margin:0 15px 8px;padding:10px 12px;border:1px solid #f1dfbc;border-radius:12px;background:#fff9ec;color:#856332;font-size:12px;line-height:1.55;box-shadow:0 4px 10px rgb(116 90 38 / .05)}
.home-view{flex:1;overflow:auto;padding:0 15px 19px;scrollbar-width:thin;scrollbar-color:#d9dbe3 transparent}.home-card{position:relative;overflow:hidden;padding:18px 16px 15px;border:1px solid rgb(255 255 255 / .9);border-radius:var(--radius-card);background:linear-gradient(145deg,#fff 20%,color-mix(in srgb,var(--accent-soft,#f0efff) 30%,white) 130%);box-shadow:var(--shadow-soft)}.home-card::after{position:absolute;right:-18px;bottom:-28px;width:92px;height:92px;border:1px solid color-mix(in srgb,var(--color-accent) 10%,white);border-radius:50%;content:'';opacity:.8;pointer-events:none}.team-intro{position:relative;z-index:1;display:flex;align-items:center;gap:10px}.team-avatar,.agent-avatar{display:grid;flex-shrink:0;overflow:hidden;width:42px;height:42px;border:1px solid color-mix(in srgb,var(--color-accent) 10%,white);border-radius:15px;background:var(--accent-soft,#e9e6ff);color:var(--color-accent);box-shadow:0 5px 12px color-mix(in srgb,var(--color-accent) 11%,transparent);place-items:center}.team-avatar svg{width:22px;height:22px}[data-chat-icon] img{width:100%;height:100%;object-fit:cover}.team-intro strong{display:block;font-size:13px;font-weight:720;letter-spacing:-.25px}.team-intro div>span{display:block;margin-top:3px;color:var(--color-muted);font-size:11px;letter-spacing:-.15px}.welcome-copy{position:relative;z-index:1;margin:18px 1px 9px;font-family:var(--font-display);font-size:17px;font-weight:720;line-height:1.52;letter-spacing:-.55px;white-space:pre-line}.recent-preview{position:relative;z-index:1;overflow:hidden;margin:0 1px 16px;color:#858894;font-size:12px;line-height:1.45;text-overflow:ellipsis;white-space:nowrap}
.start-card{position:relative;z-index:1;display:flex;align-items:center;justify-content:space-between;width:100%;min-height:52px;padding:14px 15px;border-radius:16px;background:var(--color-accent);color:var(--accent-fg,#fff);font-size:14px;font-weight:700;letter-spacing:-.2px;box-shadow:0 8px 16px color-mix(in srgb,var(--color-accent) 21%,transparent);transition:filter .18s var(--ease-out),transform .18s var(--ease-out),box-shadow .18s var(--ease-out)}.start-card:hover{background:var(--color-accent);box-shadow:0 11px 20px color-mix(in srgb,var(--color-accent) 28%,transparent);filter:brightness(.97);transform:translateY(-1px)}.start-card:active{transform:translateY(0) scale(.99)}.start-arrow{display:grid;width:26px;height:26px;border-radius:9px;background:rgb(255 255 255 / .16);color:inherit;place-items:center}.response-caption{position:relative;z-index:1;display:flex;align-items:center;justify-content:center;gap:7px;margin:13px 0 0;color:#91949d;font-size:10px}.response-caption i{width:6px;height:6px;border-radius:99px;background:var(--color-accent);box-shadow:0 0 0 4px color-mix(in srgb,var(--color-accent) 12%,transparent)}.response-caption.is-away i{background:#a2a2aa;box-shadow:none}.home-away{position:relative;z-index:1;margin:12px 0 0;padding:10px 11px;border:1px solid #f0e8d6;border-radius:12px;background:#fffaf1;color:#8a7755;font-size:11px;line-height:1.65;overflow-wrap:anywhere;white-space:pre-line}
.help-card{margin-top:13px;padding:15px 16px 7px;border:1px solid #eff0f4;border-radius:20px;background:rgb(255 255 255 / .86);box-shadow:0 5px 16px rgb(38 41 56 / .035)}.help-card h2{margin:0 0 6px;color:#5f626d;font-size:12px;font-weight:700;letter-spacing:-.18px}.topics{display:flex;flex-direction:column}.topics button{display:flex;align-items:center;justify-content:space-between;min-height:46px;padding:10px 1px;border-bottom:1px solid #f0f1f4;background:transparent;color:#50535e;font-size:13px;letter-spacing:-.2px;text-align:left;transition:color .16s var(--ease-out),padding .16s var(--ease-out)}.topics button:last-child{border:0}.topics button span{display:grid;width:23px;height:23px;border-radius:8px;background:#f5f5f8;color:#9da0aa;font-size:19px;font-weight:300;line-height:1;place-items:center;transition:background .16s var(--ease-out),color .16s var(--ease-out)}.topics button:hover{padding-left:4px;color:var(--color-accent)}.topics button:hover span{background:var(--accent-soft,#efedff);color:var(--color-accent)}.privacy-note{display:flex;align-items:center;justify-content:center;gap:6px;margin:17px 0 2px;color:#a0a3ac}.privacy-note p{margin:0;font-size:10px}.privacy-note svg{width:13px;height:13px}
.widget-footer{flex-shrink:0;border-top:1px solid rgb(232 234 240 / .75);background:rgb(252 252 253 / .89);backdrop-filter:blur(13px);padding:8px 15px max(10px,env(safe-area-inset-bottom))}.widget-footer nav{display:flex;justify-content:space-around}.widget-footer button{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;width:88px;min-height:48px;border-radius:14px;background:transparent;color:#9ca0aa;font-size:10px;transition:background .17s var(--ease-out),color .17s var(--ease-out)}.widget-footer button:hover{background:#f0f1f5}.widget-footer .selected{background:var(--accent-soft,#efedff);color:var(--color-accent);font-weight:700}.widget-footer .selected svg{stroke-width:2.4}
.chat-view{position:static;display:flex;flex:1;flex-direction:column;min-height:0;background:var(--color-panel)}.widget-shell.in-chat{background:var(--color-panel)}.widget-shell.in-chat::before{display:none}.in-chat .widget-header{min-height:64px;height:64px;padding:10px 10px;border-bottom:1px solid #eff0f3;background:rgb(255 255 255 / .94);box-shadow:0 2px 10px rgb(35 37 48 / .02)}.in-chat .brand{display:none}.in-chat #close{margin-left:auto}.in-chat .widget-footer{display:none}.conversation-heading{position:absolute;z-index:2;top:12px;right:55px;left:60px;display:flex;align-items:center;gap:9px;height:40px;pointer-events:none}.conversation-heading .agent-avatar{width:32px;height:32px;border-radius:11px;box-shadow:none}.conversation-heading .agent-avatar svg{width:18px;height:18px}.conversation-heading>div{min-width:0}.conversation-heading strong{display:block;max-width:100%;overflow:hidden;font-size:13px;font-weight:720;letter-spacing:-.25px;text-overflow:ellipsis;white-space:nowrap}#connection{display:block;margin-top:3px;color:#92959f;font-size:10px}.state-pill{margin-left:auto;padding:5px 8px;border:1px solid #ecedf2;border-radius:999px;background:#f7f7f9;color:#858892;font-size:10px;white-space:nowrap}
.assignment-banner{position:relative;flex-shrink:0;margin:10px 16px 0;padding:11px 12px 11px 37px;border:1px solid color-mix(in srgb,var(--color-accent) 13%,white);border-radius:13px;background:color-mix(in srgb,var(--accent-soft,#f0efff) 63%,white);color:#62598e;font-size:12px;line-height:1.58;box-shadow:0 4px 12px color-mix(in srgb,var(--color-accent) 6%,transparent)}.assignment-banner::before{position:absolute;top:13px;left:13px;display:grid;width:16px;height:16px;border-radius:6px;background:var(--color-accent);color:white;content:'…';font-size:12px;font-weight:800;place-items:center}.assignment-banner.assigned{border-color:#dbeee2;background:#f0f9f3;color:#48745a;box-shadow:none}.assignment-banner.assigned::before{background:#5a9a6b;content:'✓';font-size:10px}.customer-conversation-actions{display:flex;flex-shrink:0;justify-content:flex-end;padding:4px 17px 0}.customer-conversation-actions button{min-height:32px;padding:5px 4px;background:transparent;color:#82858f;font-size:11px;text-decoration:underline;text-decoration-color:#d2d3d9;text-decoration-thickness:1px;text-underline-offset:4px;transition:color .16s var(--ease-out)}.customer-conversation-actions button:hover{color:#555863}.away-banner{flex-shrink:0;max-height:110px;overflow:auto;margin:7px 16px 0;padding:10px 11px;border:1px solid #f1e8d8;border-radius:12px;background:#fffaf1;color:#8b7754;font-size:11px;line-height:1.6;white-space:pre-line}
.messages{flex:1;min-height:0;overflow-y:auto;padding:21px 19px 13px;overscroll-behavior:contain;scroll-behavior:auto;scrollbar-width:thin;scrollbar-color:#dadce5 transparent}.greeting{margin:0 0 26px}.greeting .agent-avatar{display:none}.greeting p{margin:0;color:#383a45;font-size:14px;line-height:1.78;white-space:pre-line}.day-divider{display:flex;align-items:center;gap:9px;margin:25px 0;color:#b3b5bf;font-size:10px;text-align:center}.day-divider::before,.day-divider::after{height:1px;flex:1;background:#f0f1f4;content:''}.message-row{display:flex;flex-direction:column;align-items:flex-start;gap:5px;margin:18px 0}.message-row.customer{align-items:flex-end}.sender{display:none}.bubble{max-width:92%;font-size:14px;line-height:1.64;overflow-wrap:anywhere;white-space:pre-wrap}.customer .bubble{max-width:85%;padding:10px 13px;border-radius:18px 18px 5px 18px;background:var(--accent-soft,#eaf4ff);color:#292b35;box-shadow:0 3px 8px color-mix(in srgb,var(--color-accent) 8%,transparent)}.agent .bubble:not(:has(.attachments)){padding:10px 13px;border:1px solid #edf0f4;border-radius:18px 18px 18px 5px;background:#fff;box-shadow:0 3px 10px rgb(42 45 60 / .035)}.message-meta{display:flex;align-items:center;gap:5px;color:#a0a3ad;font-size:10px}.message-meta .read{color:#7893a9}.agent .message-meta:before{color:#9ca0aa;content:'상담팀 ·'}
.closed-banner{display:grid;flex-shrink:0;gap:10px;margin:9px 16px 0;padding:14px 15px;border:1px solid color-mix(in srgb,var(--color-accent) 14%,white);border-radius:15px;background:color-mix(in srgb,var(--accent-soft,#f0efff) 55%,white);color:#645a8c;font-size:12px;line-height:1.6;text-align:center}.closed-banner button{min-height:40px;padding:9px 14px;border-radius:11px;background:var(--color-accent);color:var(--accent-fg,#fff);font-size:12px;font-weight:700;box-shadow:0 5px 11px color-mix(in srgb,var(--color-accent) 18%,transparent);transition:filter .16s var(--ease-out),transform .16s var(--ease-out)}.closed-banner button:hover{filter:brightness(.96);transform:translateY(-1px)}.profile-link{display:flex;flex-shrink:0;align-items:center;justify-content:space-between;gap:10px;margin:1px 16px 0;padding:11px 1px;border-top:1px solid #f0f1f4;background:transparent;color:#747783;font-size:11px;letter-spacing:-.1px}.profile-link span{display:inline-flex;align-items:center;gap:4px;color:#a1a4ad;font-size:10px}.profile-link span::after{content:'›';font-size:16px;line-height:0}.profile-link:hover{color:var(--color-accent)}.composer{flex-shrink:0;margin:8px 13px max(13px,env(safe-area-inset-bottom));padding:10px 11px 8px;border:1px solid #e8eaf0;border-radius:18px;background:#fbfbfc;box-shadow:0 5px 13px rgb(35 37 50 / .035);transition:border-color .18s var(--ease-out),box-shadow .18s var(--ease-out)}.composer:focus-within{border-color:color-mix(in srgb,var(--color-accent) 37%,white);background:#fff;box-shadow:0 8px 18px color-mix(in srgb,var(--color-accent) 10%,transparent)}.composer textarea{display:block;min-height:38px;max-height:120px;width:100%;padding:0;border:0;background:transparent;color:var(--color-text);font-size:14px;line-height:1.6;outline:none;resize:none}.composer textarea::placeholder{color:#a6a9b2}.composer-bottom{display:flex;align-items:center;justify-content:space-between;gap:7px}.composer-bottom small{color:#a5a8b0;font-size:9px}.composer-bottom button{display:grid;width:34px;height:34px;border-radius:11px;background:var(--color-accent);color:var(--accent-fg,#fff);box-shadow:0 4px 8px color-mix(in srgb,var(--color-accent) 18%,transparent);place-items:center;transition:filter .16s var(--ease-out),transform .16s var(--ease-out)}.composer-bottom button:hover:not(:disabled){filter:brightness(.95);transform:translateY(-1px)}.composer-bottom button:disabled{background:#e9ebef;color:#bac0c8;box-shadow:none}.send-error{padding:0 16px 11px;color:#b85146;font-size:11px;line-height:1.6}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
.customer-profile-dialog{width:calc(100% - 30px);max-width:390px;max-height:calc(100dvh - 40px);overflow:auto;padding:0;border:0;border-radius:24px;background:#fff;color:#30323c;box-shadow:var(--shadow-float)}.customer-profile-dialog::backdrop{background:rgb(26 28 41 / .34);backdrop-filter:blur(4px)}.customer-profile-dialog form{padding:23px}.customer-profile-dialog header{display:flex;justify-content:space-between;gap:12px;margin-bottom:24px}.customer-profile-dialog h2{margin:0;font-family:var(--font-display);font-size:20px;letter-spacing:-.55px}.customer-profile-dialog header p{margin:8px 0 0;color:#858894;font-size:12px;line-height:1.68}.customer-profile-dialog header button{display:grid;flex-shrink:0;width:36px;height:36px;border:1px solid #ededef;border-radius:12px;background:#f8f8fa;color:#7e818b;font-size:23px;line-height:1;place-items:center}.customer-profile-dialog label{display:grid;gap:8px;margin:17px 0;color:#5f626c;font-size:12px;font-weight:700}.customer-profile-dialog input{width:100%;min-height:44px;padding:11px 12px;border:1px solid #e0e2e8;border-radius:12px;background:#fcfcfd;color:#32343d;font-size:13px;transition:border-color .16s var(--ease-out),box-shadow .16s var(--ease-out)}.customer-profile-dialog input:focus{border-color:var(--color-accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--color-accent) 13%,transparent);outline:0}.profile-privacy{margin-top:20px;color:#9699a2;font-size:10px;line-height:1.7}#profile-error{min-height:0;margin:11px 0 0;color:#bb4e4e;font-size:11px;line-height:1.6}#profile-save{width:100%;min-height:45px;margin-top:7px;padding:12px;border-radius:13px;background:var(--color-accent);color:var(--accent-fg,#fff);font-size:13px;font-weight:700;box-shadow:0 7px 14px color-mix(in srgb,var(--color-accent) 18%,transparent)}#profile-save:disabled{opacity:.5}
@media(max-height:640px){.widget-header{min-height:85px;padding-top:15px;padding-bottom:12px}.brand-symbol{width:43px;height:43px;border-radius:15px}.welcome-copy{margin-top:13px}.help-card{margin-top:10px}.home-view{padding-bottom:10px}.widget-footer{padding-top:5px;padding-bottom:max(6px,env(safe-area-inset-bottom))}.widget-footer button{min-height:42px}.messages{padding-top:13px}.message-row{margin:14px 0}.composer{margin-top:5px}}@media(max-width:520px){.icon-button,.composer-bottom button{min-width:44px;min-height:44px}.composer-bottom button{width:44px;height:44px}.composer{margin-right:12px;margin-left:12px}}@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important}}

/* Readable secondary labels and comfortable touch controls. */
.brand-sub,.recent-preview,.response-caption,.privacy-note,#connection,.state-pill,.day-divider,.message-meta,.agent .message-meta::before,.profile-link span,.composer-bottom small,.profile-privacy,.customer-profile-dialog header p{color:#6e7380}.message-meta .read{color:#627c90}.composer textarea::placeholder{color:#777d89}.widget-footer button{color:#747985}.customer-conversation-actions button{color:#6b707d;min-height:38px;font-size:12px}.customer-conversation-actions #reply-sound-toggle{margin-right:auto;color:var(--color-accent);text-decoration-color:color-mix(in srgb,var(--color-accent) 36%,transparent)}.customer-conversation-actions #reply-sound-toggle[aria-pressed="true"]{color:#68707b;text-decoration-color:#d2d3d9}.composer-bottom #attach-tools button{background:#efedf8;color:var(--color-accent);box-shadow:none}.composer-bottom #attach-tools button:hover:not(:disabled){background:#e5e1f4}.customer-profile-dialog input,.composer textarea{font-size:15px}@media(max-width:520px){.customer-profile-dialog input,.composer textarea{font-size:16px}.profile-link{min-height:42px}.customer-conversation-actions button{min-height:40px}}

.conversation-heading:has(#conversation-company:not([hidden])) #connection{display:inline}#conversation-company{display:inline;margin-top:3px;color:#777281;font-size:10px}#conversation-company:not([hidden])::after{content:" · "}